customer experience Archives - Thanx Media https://www.thethanxmedia.com/tag/customer-experience/ Delivering the right mix of technology and services Mon, 01 Jul 2019 15:06:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://www.thethanxmedia.com/wp-content/uploads/2017/03/cropped-x-logo-square-32x32.png customer experience Archives - Thanx Media https://www.thethanxmedia.com/tag/customer-experience/ 32 32 “In the Moment” Personalization: What Mobile Shoppers Want https://www.thethanxmedia.com/in-the-moment-personalization-what-mobile-shoppers-want/ https://www.thethanxmedia.com/in-the-moment-personalization-what-mobile-shoppers-want/#respond Thu, 27 Jul 2017 16:15:03 +0000 http://txmedia.wpengine.com/?p=1709 It’s time to move a step beyond personalized promotional emails. Targeting and location-based personalization on mobile phones is now possible, and this technology gives retailers a new ability to be present for a customer’s “in the moment” need or want. The Personalization Features Your Customers Want In-Store Accenture research finds that 60% of shoppers want to […]

The post “In the Moment” Personalization: What Mobile Shoppers Want appeared first on Thanx Media.

]]> https://www.thethanxmedia.com/in-the-moment-personalization-what-mobile-shoppers-want/feed/ 0 5 Ways Customer Experience Impacts the B2B Bottom Line https://www.thethanxmedia.com/5-ways-customer-experience-impacts-the-b2b-bottom-line/ https://www.thethanxmedia.com/5-ways-customer-experience-impacts-the-b2b-bottom-line/#respond Mon, 24 Jul 2017 16:15:20 +0000 http://txmedia.wpengine.com/?p=1708 B2B companies are seeing the impact of happy online customers—repeat web business has been key to growing sales. For example, industrial supply giant Grainger has found that an easy, well-designed online shopping experience can triple sales by existing customers. A Gartner survey confirms that “Customer Experience is the New Battlefield.” Eighty-nine percent (89%) of companies […]

The post 5 Ways Customer Experience Impacts the B2B Bottom Line appeared first on Thanx Media.

]]> https://www.thethanxmedia.com/5-ways-customer-experience-impacts-the-b2b-bottom-line/feed/ 0